Thank you for choosing Counter Fixtures as you destination for rocks and minerals, home decoration, and stone art. We are dedicated to providing you with exceptional products and a satisfying shopping experience. Please take a moment to review our store policies outlined below:
Product Selection and Quality:
We take pride in curating a diverse range of rocks and minerals, home decoration, and stone art. Our products are carefully sourced to ensure their authenticity and quality.
Please note that due to the natural variations in stone and minerals, each item may very slightly in color, pattern, and size. We strive to provide accurate product descriptions and images to help make an informed choice.
Pricing and Payment
Our prices are competitive and reflective of the quality and uniqueness of our products. All prices are listed in the local currency (USD) and are inclusive of applicable taxes. We accept various payment methods, including check, credit/debit cards, Paypal, and other secure online payment methods.
Shipping and Delivery
We offer reliable and free shipping services to deliver your purchases to your desired location. Delivery times may vary depending on your location and the size/weight of the items ordered. Please ensure to provide accurate shipping details to avoid any delays or delivery issues.
Returns and Exchanges
Your satisfaction is our top priority. If you are not entirely satisfied with your purchase, please contact us within 7 days of receiving the item.
Returns and exchanges are subject to certain conditions.
The item must be in its original condition, unused, and in its original packaging.
Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.
Refunds will be processed in the original form of payment, excluding any shipping fees.
Customer Support
Our dedicated customer support team is here to assist you with any questions, concerns, or assistance you may need. You can reach us through phone or email. We strive to respond to all inquiries promptly and provide helpful and friendly assistance.
Privacy and Security
We value your privacy and handle your personal information with the utmost care and confidentiality. Any personal information collected during your shopping experience is solely used for order processing, delivery, and communication purposes. We employ industry-standard security measures to protect your data from unauthorized access or misuse.
We appreciate your cooperation in adhering to our store policies. If you have any further questions or require clarification, please contact us directly.
Happy Shopping! 😃